Shipping and Returns
We are committed to ensuring that your artwork reaches you safely and promptly.
Please review our shipping policy below for detailed information on our shipping procedures.
Shipping Methods and Delivery Times
Our typical delivery time is within 6-12 business days.
Please note that international shipping can sometimes take longer due to weather conditions and international/domestic disputes that may affect the destination country.
Order Processing Time
Our processing time to get your order packaged and authenticated is approximately 3 to 5 business days.
Shipping Costs
Shipping costs are currently included in prices for original works and prints.
This applies to both domestic and international shipping.
International customers are responsible for any customs duties, taxes, or additional fees that may be incurred.
Packaging
All artworks and prints are carefully packaged to ensure they arrive in perfect condition.
We use high-quality packaging materials to protect the integrity of your purchase during transit.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package online.
Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at ellikut@gmail.com with photos of the damage. We will work with you to resolve the issue.
If your package is lost in transit, please contact us, and we will investigate the matter with the shipping carrier.
Returns and Refunds
We want you to be totally happy with your purchase!
If the item is not what was ordered, lost in transit or damaged, please contact at ellikut@gmail.com immediately for a Full Refund.
If possible, please include pictures. Keep all original packing materials, as they may be needed for investigation purposes. Please don’t worry if you’ve missed the delivery and the package got returned to us – we will contact you as soon as we get it back with next steps.
If you’d like to return undamaged item, please contact us at ellikut@gmail.com in 5 days after receiving your order. Please include the order’s number. If your return is accepted, we’ll send you a return shipping address. Shipping method should be tracked and is paid by a sender. The item should be in a perfect condition and in original packaging. Items sent back without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, If approved, you’ll be automatically Fully refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Cancellation
Please contact at ellikut@gmail.com immediately if you’d like to cancel or make any changes in your order. The following changes can be made to your order if it has not shipped yet.
Contact Us
If you have any questions about our shipping policy, please contact us at ellikut@gmail.com.